Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) 

Q:What is your return policy? 
A:We offer a 30-day return policy, allowing you to request a return up to 30 days from purchase

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Venmo, and Shop.

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and secure payment gateways to ensure your information is safe

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website

Q: What should I do if my order is delayed?
A: If your order is delayed beyond the estimated delivery time, please contact our customer support at support@luxebasics.store  for assistance.

Q: How can I get in touch with customer support?
A: You can reach us via: